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Auto Collision Repair Experts
Frequently Asked Questions
Body Magic takes special care to understand the unique needs of each of our clients to design custom solutions that exceed expectations.
WHAT SHOULD I DO AFTER AN ACCIDENT?
Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver's license, vehicle license, insurance information. Also try to obtain any witness' name and number. Note the location, time and date. And, if you have a camera, take pictures. IMPORTANT: If the person(s) driving the vehicle(s) involved is unwilling to provide this information or if they do not have a driver's license and insurance, then you should notify the police and your insurance agent immediately.
Contact the shop of your choice and have them set up a tow or appointment to get your vehicle in the shop. If you need alternative transportation and have rental coverage or the other party's insurance is paying the bill, ask the shop to set up the rental for you.
Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there. Remember, you're free to choose.
Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition.
DO I NEED THREE ESTIMATES?
No. Massachusetts law states your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going.
The Insurance Company responsible for your claim must pay for the cost of an equal replacement vehicle or provide you with a replacement vehicle. It is their choice. (Refer to Massachusetts State Law)
WHAT SHOULD I DO IF MY VEHICLE IS TOTALED?
The Insurance Company may offer you a dollar amount for your vehicle (less the pre-agreed upon amount of your deductible). If you do not feel this is an adequate amount, you will need to substantiate your claim for a higher dollar amount with independent written evidence showing the worth of a similar vehicle (year, model, mileage, condition and options) in the same market area. The market area may be local or regional depending upon the number of vehicles for sale in the area.
Remember, upon extension of their offer to you, the Insurance Company has fulfilled its obligation and can at that time stop payment for rental car expenses. If your vehicle is totaled, visit your local dealerships or go online and obtain information that substantiates your claim of what you believe your vehicle is worth.
WHO PAYS THE TOW BILL?
The Insurance Company responsible for paying for your repairs is also responsible for paying the tow bill to the shop of your choice. If the Insurance Company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.
The Insurance Company may offer you a dollar amount for your vehicle (less the pre-agreed upon amount of your deductible). If you do not feel this is an adequate amount, you will need to substantiate your claim for a higher dollar amount with independent written evidence showing the worth of a similar vehicle (year, model, mileage, condition and options) in the same market area. The market area may be local or regional depending upon the number of vehicles for sale in the area.
Remember, upon extension of their offer to you, the Insurance Company has fulfilled its obligation and can at that time stop payment for rental car expenses. If your vehicle is totaled, visit your local dealerships or go online and obtain information that substantiates your claim of what you believe your vehicle is worth.
